Prices, Bookings, Transfers

How do I Book?

Please contact us via email or phone for an availability check. Let us know once you definitely want to book, so that no-one else can book the property while we hold it for you.

Once we have reserved your accommodation, please click on the link below to download the booking form, and complete it with all your party details, and we will hold your booking for 48 hours, to allow you time to return the completed booking form to us with 25% deposit of the total holiday cost. The balance will then be due 8 weeks before departure. 

For bookings made less than 8 weeks before departure, the full amount is payable straightaway.

Form downloads

VERY IMPORTANT! To view, fill in and submit these forms correctly to us you require Adobe Reader. (If submitted using a standard web browser the form will not in fact be saved or submitted. Once you have opened the form, as long as you have installed Adobe Reader, click on the "PDF" logo at the far end of the browser bar and then click "Open in Adobe Reader" - after a few seconds the form will display). 

If you are unable to complete a booking form online using Adobe Reader, please contact us by email on info@mountainhighs.co.uk and we will send you a Word or .pdf form that you can fill in offline and return as an email attachment.

Reservations or Enquiries

  • E-mail: info@mountainhighs.co.uk (preferred method of contact)
  • Mobile / Whatsapp: +33 624 790 709 (Rachel)  
  • Our postal address: Mountain Highs, Chalet Marcassin, 387 Route de Malaliutaz, 74430 Seytroux, France

How can I pay?

For all our properties priced in Euros, we only accept payment in Euros by credit / debitcard (excluding Amex and Maestro). (We do not make any % charge for payments by credit or debit card). We also accept payment by bank transfer to our French account (details below).  Please notify us that you are making payment to our account, and put your name and accommodation name as a reference so we can look out for the payment appearing. 

Our bank details are as follows: (French account in Euros)

Account holder : SARL Pullen-Reed Chalets

IBAN: FR76 1810 6000 4696 7002 7345 530.  

BIC/SWIFT Code: AGRIFRPP881                                                

RIB: 18106 / 00046 / 96700273455 / 30

Bank : Credit Agricole des Savoie, la Crusaz, Morzine 74110.

What happens after that?

On receipt of your 25% deposit, we'll send you a Confirmation Invoice by  email, which will give the address of the accommodation, plus the balance amount and due date.

When your holiday balance is paid, we will send you out a full Holiday Information pack which gives full details of arrival procedure in resort and lots of extra useful information.

For those self-driving, a map with full directions to your accommodation will also be supplied. Please ensure you bring this with you to Morzine. 

On arrival in resort you'll be met at the property by our Resort Manager, and you'll be given the keys (or code) for the property along with then necessary instructions.

With all self-catered accommodation there is a Damage Deposit ("caution") to pay, either prior to your arrival (by bank transfer / credit card) or upon key handover.  In resort the deposit is only payable in cash (Euros or Sterling) or by UK cheque, please note WE CANNOT take credit cards for the deposit on arrival, but see below*). This is returned to you on your departure, as long as the property is left as you found it, less an amount for any additional cleaning or breakages. If you have to depart before we are able to inspect the accommodation properly, we will withhold your Damage Deposit, and will return it to you by bank transfer / credit during the week after your departure. 

* Damage deposits can be put on a credit or debit card the day BEFORE your arrival, and will be refunded to you within 24 hours of your departure. Please call (+33)624790709 if you wish to do this up to 6pm on the day before your arrival. 

During the winter season, standard cleaning is included in the rental rate of self-catered accommodation; during the rest of the year, when rental rates are vastly lower, it is not included, but is charged for according to the size of the property / number of bathrooms, and is payable in resort.

What about Airport Transfers?

We are also available to provide door-to-door Geneva airport transfers for our clients in fully licensed and insured French-registered minibuses.

UPDATED TRANSFER RATES FOR WINTER 22-23: The standard weekend (i.e Saturday or Sunday) cost of a shared return transfer from Dec 2022 is €90 per person, based on minimum 4 people travelling together each way. We are no longer able to offer shared transfers for smaller numbers on weekends but we are able to offer a link to book these transfers with Skiidy Gonzales, and you will receive a 10% discount off their standard rates.      

1 - 3 passengers Partner Page in English click HERE                   1 - 3 personnes Page partenaire en francais Cliquez ICI

Please note: Due to the impact of Brexit on the Geneva transfer market since Dec 21 (severely reduced numbers of Swiss work permits issued to drivers residing in France, and strict limitations on the number of working days allowed in Switzerland) we experience difficulties getting all our clients booked in on shared transfers and we reserve the right to decline requests for shared transfer bookings if we are not able to share services with other operators). See our rates below for groups of 5 + people. (NB; 7 or 8 people is considered a private transfer at €265 one way)

If you wish to book a private transfer, the cost is €530 return for the minibus (no waiting around for any other clients at the airport, and departing Morzine at a time based on only your return flight). If you are a large group we can quote you a reduced rate for 2 private minibuses.

For weekday transfers, or for very late night arrivals or very early departures from Morzine, there may be a minimum charge of €260 each way for the minibus.

Transfers can be booked up to 2 weeks before your arrival, and can be paid for in advance by credit / debit card or in Euros in resort. In order to book transfers (whether arrival or departure) we need: flight time, flight number, and number of people travelling. All transfers will be reconfirmed by email to the group leader 1 day before your arrival. If you'd like to discuss transfers in more detail please contact us with your flight times. All arrivals at Geneva will be met with a sign with your group leader's name on.  We will confirm the name and contact number of your transfer driver 36-48 hrs before your arrival. Please make your transfer booking plenty of time in advance, in order to avoid disappointment.

For transfers in the summer months, we need to know how many bikes will need to be transported on each journey (as the type of vehicle and therefore the cost depends on this). 

Number of people
Return rate per person

4

€90

5 

€85

6

€75

N.B: If you need to call us about transfers on your arrival day please ring Dean on (0033) 609 142955.

Please let us know by phone or text on (0033) 609142955 or (0033) 624790709 (not by email) if you encounter delays or cancellations before your flight takes off - bear in mind that we are not in the office on changeover days.